999de's Privacy Policy

Introduction & Scope of Policy

999de is an online gaming platform operated for Bangladeshi players. When you use our website, create an account, or use our services, you share certain information with us. This privacy policy explains how 999de collects, stores, processes, and where necessary shares that information with third parties.

This policy applies to all services, products, and digital platforms of 999de. By accessing our site or continuing to use your account, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, you are requested to stop using our services.

What Information We Collect

999de may collect the following types of information in various circumstances:

2.1 Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Mobile payment account details — bKash, Nagad, or Rocket number (for deposit and withdrawal processing)
• Account username and password (stored in encrypted form)

2.2 Usage Information

• Activity history on the platform — which games you played, for how long, and how frequently
• Bet amounts, win/loss history, and transaction records
• Bonus claims and promotion usage details
• Records of conversations with the customer support team

2.3 Technical Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Data collected from cookies and similar tracking technologies
• Referral URL and session duration

Purpose of Data Collection

999de uses your information for the following purposes:

1. Account management: Creating your account, ensuring secure login, and verifying your identity.
2. Service delivery: Running games, processing deposits and withdrawals, and issuing bonuses.
3. Age verification: Confirming that the platform user is at least 21 years old.
4. Security and fraud prevention: Detecting and preventing unauthorized account access, money laundering, and fraudulent activity.
5. Customer support: Responding to your questions and complaints and resolving issues.
6. Service improvement: Analyzing platform performance and improving the user experience.
7. Communication: Sending important account-related notifications, policy changes, and relevant promotional information.
8. Responsible gaming: Monitoring your playing patterns to identify potential risks and providing support when needed.

Data Storage & Security

999de gives the highest importance to the security of your information. We use industry-standard SSL encryption technology, which keeps all data transfers between your browser and our servers secure.

4.1 Technical Security Measures

• All sensitive data is stored in encrypted form
• Passwords are never stored in plain text — only hashed forms are used
• Regular security audits and vulnerability tests are conducted
• Access control systems ensure that only authorized personnel can view your information
• Firewalls and intrusion detection systems are active

4.2 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a set period to meet legal and regulatory obligations. Once no longer needed, information is securely deleted.

Data Sharing Policy

999de does not sell your personal information to third parties. However, certain information may be shared in the following circumstances:

5.1 Service Provider Partners

Trusted third-party services are used to operate our platform, such as payment processors (bKash, Nagad, Rocket), game software providers, and technology service providers. These partners receive only the information necessary to deliver their specific services and are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed in response to a court order or a lawful request from a government or regulatory authority.

5.3 Fraud Prevention

Information may be shared with relevant authorities or industry partners to prevent and investigate suspected fraud, money laundering, or other unlawful activity.

5.4 Business Restructuring

In the event of a sale, merger, or restructuring of any part of 999de's business, user information may be transferred. The terms of this policy will continue to apply to that information.

Cookies & Tracking Technologies

999de uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and core functionality — these cannot be disabled.
• Functionality cookies: Used to remember your preferences, such as language selection.
• Analytics cookies: Used to understand how the site is being used, which helps improve the quality of our services.

6.2 Cookie Controls

You can disable or delete cookies through your browser settings. However, please note that disabling essential cookies may disrupt many of the site's core functions.

Your Rights & Choices

As a 999de user, you have the following rights over your own information:

1. Right to access: You have the right to know what information we hold about you.
2. Right to rectification: If any of your information is incorrect, you can request that it be corrected.
3. Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal or contractual obligations apply.
4. Right to restrict processing: You may request that your information be used in a limited way for certain purposes.
5. Right to withdraw from marketing: You will always have the option to unsubscribe from promotional communications.
6. Right to data portability: You may request your data in a structured, commonly usable format.

To exercise any of the above rights, please contact our support team. We are committed to responding to your request within a reasonable time.

Protection of Minors

999de strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect any personal information from minors. If we receive evidence that information from a minor has been collected, we will immediately close that account and delete the associated information.

If you believe that a minor is using our platform, please notify our support team immediately.

International Data Transfers

As 999de is an international platform, your information may be processed or stored on servers located in various countries. For such transfers, we ensure that adequate protection of information is maintained in the recipient country and that the standards described in this privacy policy are followed.

All international data transfers are conducted through encrypted channels and comply with industry-standard security protocols.

Policy Changes & Updates

999de reserves the right to update this privacy policy from time to time. For any significant changes, we will notify users by email or by displaying a prominent notice on the site.

Continuing to use the site after a change is made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly to review the latest policy. The "Last updated" date at the top of the page will be revised with each update.

Third-Party Links & Services

Third-party services or content may sometimes appear on our platform (such as game provider software). These third parties have their own privacy policies, and 999de is not responsible for their data practices. We recommend that you review the privacy policies of the relevant third parties.

Pragmatic Play, Spribe, JILI, and other game providers may collect certain technical data to operate their software, which is governed by their own privacy policies.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact our dedicated customer support team.

Our support team is available seven days a week, twenty-four hours a day in both Bengali and English. Contact us via live chat or email.